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Pluggio Support And Feedback Options

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General Support & Feature Requests (Preferred!)
If you have a non urgent issue or feature request please report it on this Get Satisfaction forum where it will be dealt with as soon as possible (usually within a few days). Start by clicking "Start a topic" top right (above this message)

Urgent Support

If you you need urgent support on any issue please send an email to support@pluggio.com

Important! Before sending a support request email please read this blog post here which can help you create the most effective support request email.

The main reason to use this public forum to get support is because when your request is answered it can also help others who come here :)

With that in mind, please have a quick search through these forums to see if your question has already been answered!

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ProjectCenter January 04, 2010 19:51

The basic plan is capped off at 25 messages per day but it tells me I am capped after one scheduled message.
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- Justin (Official Rep) January 04, 2010 20:06
  
  The basic plan is capped at 25 messages per month (eg. not by day) Also, I've replied to you by email with more details about this. Please see your in-box! Hope that's ok. Thanks for using TweetMiner :)
  
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- Justin (Official Rep) February 19, 2010 00:12
  
  Great news. This has been upgraded to 150 messages per month :)
  
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- Coach Kim Chapman February 10, 2011 18:46
  
  I've also posted some tweets as well as added some friends that are not showing up. I don't think I'm @ my quota yet. Any idea?
  
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- Justin (Official Rep) February 11, 2011 15:00
  
  Kim, can you send an email to support@pluggio.com with your Pluggio username so I can have a look in your account. Thx
  
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The basic plan is capped off at 25 messages per day but it tells me I am capped after one scheduled message.

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Andy Martin January 13, 2010 16:12

Justin - am having the same issue. I posted one time and set up two other posts via rolling schedule. Neither seem to ever post and the time keeps backing up when I check. Thanks in advance.
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- Andy Martin January 13, 2010 16:15
  
  Sorry ...user error ... think I am all set :)
  
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- Justin (Official Rep) January 13, 2010 17:36
  
  No problem :)
  
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- Roberta Gerrick May 05, 2011 18:47
  
  I am having the problem on one of my twitter accounts but not on the other.Just started yesterday
  
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- Justin (Official Rep) May 05, 2011 18:53
  
  What's the exact problem you're having? Thx
  
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- Roberta Gerrick May 05, 2011 20:14
  
  Now none are rolling.I can post but the rolling posts are not going.Worked 2 days ago
  
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- Justin (Official Rep) May 05, 2011 20:59
  
  Please can you send me an email with your pluggio account name to support@pluggio.com - (pls don't post here) thx
  
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Justin - am having the same issue. I posted one time and set up two other posts via rolling schedule. Neither seem to ever post and the time keeps backing up when I check. Thanks in advance.

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I’m thankful

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Peter McGuire March 06, 2010 00:57

Awesome having Tweetminer back on line!! It is the best! Tried Tweetlater & Tweetdeck and they cannot compare to the ease of this app. Keep up the good work!

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Awesome having Tweetminer back on line!! It is the best! Tried Tweetlater & Tweetdeck and they cannot compare to the ease of this app. Keep up the good work!

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@Jon_Aston March 26, 2010 13:08

It would be great to be able to update Facebook and Linkedin statuses as well...
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- Justin (Official Rep) March 26, 2010 20:03
  
  I was thinking of plugging it into ping.fm
  
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- @Jon_Aston March 26, 2010 21:11
  
  I haven't used ping.fm - but whatever works!
  
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It would be great to be able to update Facebook and Linkedin statuses as well...

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@Jon_Aston March 26, 2010 13:09

You know the green start thingy for RSS? Same functionality for tweets would be nice...
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- Justin (Official Rep) March 26, 2010 20:02
  
  You can do that :) Hover over a users icon in tweet and click on the gold star. Then to view all starred tweets click on the Favourites stream in the Tweet streams panel.
  
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- @Jon_Aston March 26, 2010 21:10
  
  I don't want them in my favourites stream. I just want to flag them while I browse links and determine whether or not I want to retweet them. Hope that makes sense.
  
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You know the green start thingy for RSS? Same functionality for tweets would be nice...

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@Jon_Aston March 26, 2010 13:11

Would love to be able to automatically add links tweeted to delicious.com. I know...now I'm asking alot.
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- Justin (Official Rep) March 26, 2010 20:04
  
  Ping.fm might be able to deal with that too
  
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Would love to be able to automatically add links tweeted to delicious.com. I know...now I'm asking alot.

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@Jon_Aston March 26, 2010 21:06

Thanks for the feedback on the feedback above. Your little "Thanks for using TweetMiner for the last 140 days" thing that keeps popping is a bit much. Especially since I really only started trying the product out yesterday. Give users the chance to decide to upgrade on their own, without annoying us. I think a monthly reminder would strike a decent balance.
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- Justin (Official Rep) March 26, 2010 21:11
  
  Hmmm. It used to be a lot more than that. Now it's only once per session.... but you did create the account 140 days ago right? Once a month might be a little to un-naggy. I'll have a think abotu how to make the algo better, in the mean time I hope you don't mind putting up with it... :)
  
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Thanks for the feedback on the feedback above. Your little "Thanks for using TweetMiner for the last 140 days" thing that keeps popping is a bit much. Especially since I really only started trying the product out yesterday. Give users the chance to decide to upgrade on their own, without annoying us. I think a monthly reminder would strike a decent balance.

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@Jon_Aston March 27, 2010 02:23

OK. The rolling schedule thing isn't working. TweetMiner just keeps pushing back the times. It's been doing so for the last 12 hours.
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- Justin (Official Rep) March 27, 2010 02:57
  
  Is the rolling schedule paused in the settings page?
  
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- Justin (Official Rep) March 27, 2010 06:44
  
  Can you send your tweetminer login to support@tweetminer.net and then I can have a look into your account to try to fix it :)
  
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- Justin (Official Rep) March 27, 2010 06:50
  
  Ok so I logged into your account and saw that you had the "Pause Rolling Schedule" Checkbox checked in the settings. Also, rolling tweets were set to be sent out every 5 minutes between 8AM - 6PM. So I un-paused the schedule and I unchecked the 8AM-6PM and I changed the regularity to once every hour (instead of every 5 mins!).... So next time you log in it will have sent a few tweets out in the rolling schedule. If you want to set up the 8AM-6PM thing again log into your account and go to Settings > Rolling Schedule. Hope this helps!
  
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- rbgerrick November 29, 2010 12:53
  
  My rolling schedule is set but the times I set and the times that post are different. I think I have it set right.
  
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- Nate Fietzer January 12, 2011 03:56
  
  Would be a great idea to have the rolling schedule times match up with a paused setting or the scheduled time allotments.
  
  Example: I only have tweets going out between 6am and 10pm but when I put tweets in my rolling schedule it says tweets are going to go out at 2am when really they aren't. Nah mean?
  
  That would be a BIG improvement request I guess! Also, an android app would be awesome. Wink Wink
  
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OK. The rolling schedule thing isn't working. TweetMiner just keeps pushing back the times. It's been doing so for the last 12 hours.

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@Jon_Aston March 27, 2010 12:47

Thanks Justin!

Have you heard the term "P.E.B.K.A.C."? Clearly applies here. Sorry. :)
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- Justin (Official Rep) March 27, 2010 17:43
  
  Problem Exists Between Keyboard And Chair... Nice! :)
  
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Thanks Justin! Have you heard the term "P.E.B.K.A.C."? Clearly applies here. Sorry. :)

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Jon Aston April 02, 2010 15:14

OK. New issue...

I added a second twitter account to tweetminer. When I try to create lists/groups, they get created on the twitter account, but won't populate tweetminer's dropdowns for adding tweeps to lists, for adding lists to the menu... the don't even appear in the Settings > Manage Lists/Groups dialogue. Hope that makes sense. Please pop in for a look around.
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- Justin (Official Rep) April 02, 2010 17:03
  
  Thx for the feedback. Looking into it. FYI - If you click "Start a Topic" at the top of the page then we can deal with issues on a case by case basis more easily :)
  
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- Justin (Official Rep) April 05, 2010 01:44
  
  This should be fixed now :) I almost forgot about this cos it's buried down here!
  
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OK. New issue... I added a second twitter account to tweetminer. When I try to create lists/groups, they get created on the twitter account, but won't populate tweetminer's dropdowns for adding tweeps to lists, for adding lists to the menu... the don't even appear in the Settings > Manage Lists/Groups dialogue. Hope that makes sense. Please pop in for a look around.

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I’m happy with support from TweetMiner.

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Jon Aston April 02, 2010 18:02

Sure thing, Justin, sorry...

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Sure thing, Justin, sorry...

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Greg April 07, 2010 13:10

I need the option to post to Twitter, Facebook, and *separately* to my Facebook fan page. I updated the info at ping.fm, but still only see the option for Twitter or Facebook here (with no way to select or unselect my Facebook and my Facebook fanpage) .. am I missing something?

Thanks!
Greg
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- Justin (Official Rep) April 12, 2010 19:14
  
  You can connect to your facebook fan page independently in ping.fm then pluggio will also have the independent setting...
  
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I need the option to post to Twitter, Facebook, and *separately* to my Facebook fan page. I updated the info at ping.fm, but still only see the option for Twitter or Facebook here (with no way to select or unselect my Facebook and my Facebook fanpage) .. am I missing something? Thanks! Greg

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Mac User Today April 17, 2010 13:41

When the signup page https://pluggio.com/member/join asks for my username and password, is that my Twitter username and Twitter password?
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- Justin (Official Rep) April 17, 2010 21:37
  
  Nope it's not. You should register an account with a username and password of your choice (that is just for pluggio) then when in pluggio you can connect your accounts to twitter without needing to give your twitter username and password.
  
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When the signup page https://pluggio.com/member/join asks for my username and password, is that my Twitter username and Twitter password?

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EMPLOYEE

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Justin (Official Rep) April 17, 2010 21:38

Please do not post support requests on THIS page. Click the "Start a Topic" button (Top right). Thx :)

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<b>Please do not post support requests on THIS page. Click the "Start a Topic" button (Top right). Thx :)</b>

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Minyx Games December 06, 2010 10:30

Hi, great app so far. One little annoyance for Mac users: You say that by holding the CTRL key and clicking the clock icon in the RSS list you can automatically add the item to the schedule.

Well on a mac the context menu pops up because the OS handles a CTRL + click as a right mouse button event. So maybe you could add a shift or alt modifier so this behavior would work on Macs too. ;)

regards,
Leon

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Hi, great app so far. One little annoyance for Mac users: You say that by holding the CTRL key and clicking the clock icon in the RSS list you can automatically add the item to the schedule. Well on a mac the context menu pops up because the OS handles a CTRL + click as a right mouse button event. So maybe you could add a shift or alt modifier so this behavior would work on Macs too. ;) regards, <a href="http://www.minyxgames.com">Leon</a>

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Roberta Gerrick January 10, 2011 14:07

Is there a pluggio reason I can't log on? I have asked to send me log in info thinking maybe it changed but no email was sent
RG
rbgerrick@aol.com

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Is there a pluggio reason I can't log on? I have asked to send me log in info thinking maybe it changed but no email was sent RG rbgerrick@aol.com

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yehya alezzi November 28, 2011 20:02

iPhone Screenshots

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iPhone Screenshots

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